Support
Whether you’re an existing customer or new to Close Brothers Motor Finance, our Help Hub is designed to get you the answers you need.
You can also easily access our fast, secure payment facility to make a payment on your motor loan.
Existing customer documents
![[field.image-alt-text]](/sites/motor_finance_ie/files/styles/450_x_300/public/2024-03/2.jpeg?itok=LC1TmEtJ "Card Image")
Financial Difficulties Booklet for SME Customers
Information booklet for SMEs experiencing financial difficulties.
![[field.image-alt-text]](/sites/motor_finance_ie/files/styles/450_x_300/public/2024-03/4.jpeg?itok=1U1cMBsP "Card Image")
Income and Expenditure Form
You may be asked to complete an I&E form to help us fully assess your financial situation.
![[field.image-alt-text]](/sites/motor_finance_ie/files/styles/450_x_300/public/2024-03/4a.jpeg?itok=t73lUINK "Card Image")
Fees and Charges
This document provides a complete list of our fees and charges. Please note that some of the fees and charges listed may not apply to your loan.
![[field.image-alt-text]](/sites/motor_finance_ie/files/styles/450_x_300/public/2024-03/5.jpeg?itok=IqTkKApL "Card Image")
Terms of Business
This document tells you about Close Brothers Motor Finance in Ireland – who we are, how we are regulated, and how you can contact us.
![[field.image-alt-text]](/sites/motor_finance_ie/files/styles/450_x_300/public/2024-03/6.jpeg?itok=EExI3Fkl "Card Image")
Consumer Financial Difficulties Booklet
A booklet providing information for consumers experiencing financial difficulties.
![[field.image-alt-text]](/sites/motor_finance_ie/files/styles/450_x_300/public/2024-03/7.jpeg?itok=jaT6SJqM "Card Image")
Complaints Charter
Close Brothers Motor Finance is committed to providing the highest standard of service. However, there may come a time when our service does not meet your expectations. Our Complaints Charter walks you through our complaints process step by step.
SME Regulations
An increasing entrepreneurial spirit has seen the number of small companies in Ireland grow. While many have prospered, we all know only too well that unexpected events can create credit problems. Where these are behind a business and the business can evidence a return to profit, we aim to structure an appropriate finance arrangement.
We offer finance solutions, including competitive rates and an exceptional service, to consumers with an established credit history, Small and Medium Sized Enterprises (SMEs), self-employed people, customers who have an impaired credit history and customers with limited or no credit history.
Background to SME Regulations
The Central Bank (Supervision and Enforcement) Act 2013 (Section 48) (Lending to Small and Medium-sized Enterprises) Regulations 2015 (“SME Regulations”) specify certain conditions that apply to Central Bank regulated providers of credit to small and medium sized enterprises (“SMEs”) including the provision of pre-contract and post-sale information, the credit application process, credit refusals/withdrawals, handling complaints, and managing arrears and financial difficulties.
A copy of the SME Regulations can be found on the Central Bank website at Central Bank (Supervision and Enforcement) Act 2013 (Section 48) (Lending to Small and Medium-Sized Enterprises) Regulations 2015.
Our "SME Regulations Lending to Small and Medium Enterprises" booklet is to explain the SME Regulations as they apply to Close Brothers Motor Finance and to provide our SME customers with important information about our obligations under the SME Regulations.
Using ID-Pal
ID-Pal accelerates the car buying experience, allowing you to upload your Photo ID, address verification and payslips quickly and securely anytime, anywhere in minutes.